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Shipping Policy

Thank You!

Thank you for visiting and shopping at OnSet Brands, the authorized distributor and a fulfillment and shipping center for the Walkie Caddie. Following are the terms and conditions that constitute our Shipping Policy.

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Please Note: The Free Your Pockets website is managed by OnSet Brands LLC. All orders, shipments, and customer service inquiries are handled by OnSet Brands.

Domestic Shipping Policy

Shipment processing time

​We aim to ship the same day you order, if placed by 2pm CST—but if not, it’ll go out the next business day from our spectacular Onset Brands HQ. Most U.S. orders arrive in 3–5 days. Need it sooner? Expedited shipping is available at checkout for an additional charge. Orders are not shipped on weekends or holidays or during a [zombie/alien/etc] apocalypse.

 

If we are experiencing a high volume of orders and/or inclement weather, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or text.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Below is an example of estimated delivery times.

  • USPS Ground Advantage: 3-5 business days

  • USPS Priority Mail*: 2-3 business days

  • USPS Overnight**: 1-2  business days

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* USPS Priority does not guarantee delivery within 2-3 business days. Per USPS, Priority Mail can take up to 7 business days (Scratching your head? Us too.) 

** Overnight delivery is only available for orders with delivery addresses within the continental United States,  is dependent on carrier pick up time, day of the week, weather conditions, other mitigating factors

Shipping Insurance

Please note, not all shipping options may include insurance or sufficient coverage for the full value of your order.

To provide added protection, you may be able to purchase additional insurance through one of our shipping providers. 

In accordance with Texas Insurance Code Chapter 35, electronic transactions, including the offering of optional shipping insurance, are permissible when consumers are informed and provided the opportunity to consent.

Free Shipping

From time to time, OnSet Brands rolls out free shipping for qualifying orders—because we believe in treating hard-working folks right. For any order totaling $99 or more (before tax and shipping), we’ll ship it free anywhere in the 48 contiguous U.S. states and Washington, D.C.

And heads up: free shipping doesn’t apply to international orders. We love y’all, but shipping across borders gets real complicated, real fast.

Shipping to P.O. Boxes

Need your gear shipped to a P.O. Box? No problem—as long as your location accepts packages from our shipping carriers. Some boxes play nice with all deliveries, others… not so much. Double-check before checkout to avoid postal drama.

Shipment Confirmation & Tracking

Once your order leaves OnSet Brands, we’ll send you a shipment confirmation email with a tracking number faster than you can say "Where’s my stuff?" Keep an eye on your inbox (and maybe your spam folder, just in case it gets sneaky).

Damaged, Lost, or Stolen Orders

We pack your gear like it’s going to war (and sometimes, set life feels like it is). But once it’s in the carrier’s hands, OnSet Brands isn’t liable for what happens in the wild. If your order arrives looking like it went ten rounds with a forklift—or doesn’t arrive at all—please contact the shipping carrier to file a claim.

You can also email orders@onsetbrands.com and we’ll do our best to help point you in the right direction.

 

Pro tip: Save all packaging and take photos before filing a claim. Evidence = action.

Refund Policy

At OnSet Brands, we want you to love what you ordered—or at least like it enough to not send it back. If you’re not satisfied, most items can be returned within 30 days of receipt as long as they meet the criteria outlined in our full Cancellation/Refund Policy.

 

You can ship it back at your own expense, or we can email you a prepaid return label and deduct the shipping cost from your refund. Either way, we’ll work to make it painless—though we do ask that items be unused and in their original condition (aka, not covered in gaffer tape and regrets).

For all the fine print, check out our full Refund Policy.

Changes to Terms

OnSet Brands (that’s us) reserves the right to update or change this Shipping Policy whenever needed—because sometimes things change, and we like to keep things running smooth. The most current version of this policy always overrides anything older, even if it’s scribbled in your set notes.

We recommend checking back now and then to stay up to date—especially if you’re into reading policy updates over coffee.

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